Bussell Home Warranties
Your Bussell home was built with care, and we stand behind our work. If something in your home needs attention under your warranty coverage, our team is here to help.
Use the form below to submit your warranty request. Once submitted, our warranty team will review your request and follow up with next steps.
Bussell Homes Warranty & Care FAQs
Your home was built to last, and part of protecting that investment is understanding how to properly maintain your home, & what’s covered under your warranty. Before submitting a warranty request, check out our frequently asked questions below.
What Does My Warranty Include?
Your warranty is designed to give you confidence long after move-in. Our home warranties include protection across key areas of your home.
Our Coverage Includes:
- Materials & Workmanship (1-Year Coverage)
- This warranty confirms that all construction and installed components will perform in accordance with generally accepted building standards
- Manufacturer Warranties
- We install components sourced from well-established manufacturers; however, certain items may carry their own manufacturer-issues warranties that extend beyond the builder’s coverage period. These warranties are issued directly by the manufacturer, are often non-transferable, and typically cover replacement parts only, not labor or service costs.
What Is NOT Covered Under My Warranty?
Not all conditions are covered under this warranty. Certain items may result from routine homeowner maintenance or the natural adjustments that occur as a home acclimates over time.
Common Non-Warranty Items:
- Normal wear and tear (carpet traffic patterns, scuffs on flooring, cabinets, walls, etc.)
- Drywall cracks or nail pops related to improper homeowner humidity management
- Shrinkage of wood materials (trim, cabinets, flooring)
- Landscaping and irrigation upkeep
- Damage caused by lack of maintenance
When Should I Submit a Warranty Request?
Submit a request when:
- A system (HVAC, plumbing, electrical) is not functioning properly
- You observe a material or workmanship condition that appears to fall outside of normal performance
- There is a structural concern or safety issue
Why Are There Cracks in My Drywall?
Small cracks—especially near corners, ceilings, or windows—are common in the first year after your home is built.
Why it happens:
- Normal seasonal and material movement
What to do:
- Monitor the crack size
- Use touch-up paint or caulk for minor cosmetic fixes
When to submit a warranty request:
- If cracks are large, growing, or accompanied by shifting doors/windows
Why Are My Doors or Windows Sticking?
This is often related to humidity or seasonal movement.
Try this first:
- Check for changes in temperature or humidity
- Ensure tracks and hinges are clean
When it may be a warranty issue:
- If the door or window will not open/close at all
- If alignment is significantly off
Why Does My HVAC System Struggle to Keep Up?
Before submitting a request, check:
- Is your air filter clean? (You should replace it every 1–3 months)
- Are vents blocked by furniture?
- Are doors and windows fully closed?
When to submit a warranty request:
- System is not turning on
- Uneven home temperatures, despite proper maintenance of system
Why Do I Hear Plumbing Noises?
Some noise is normal as pipes expand and contract.
Common causes:
- Hot water running through pipes
- Pressure changes in the system
When to be concerned:
- Loud banging (water hammer)
- Leaks or visible moisture
Why Is There Condensation on My Windows?
Condensation is typically related to indoor humidity—not a window defect.
What helps:
- Use exhaust fans in kitchens and bathrooms
- Run a dehumidifier
- Keep blinds slightly open to allow airflow
Why Is My Paint or Caulking Cracking?
This is a normal part of your home’s first-year adjustment.
What to expect:
- Minor separation at trim or corners
- Small gaps in caulking
Recommended action:
Routine touch-ups as part of homeowner maintenance
How Do I Maintain My Home to Prevent Issues?
Consistent maintenance is key to protecting your home—and your warranty.
Essential Home Care Tips:
- Replace HVAC filters regularly
- Clean gutters and downspouts
- Check caulking around windows and doors annually
- Monitor grading and drainage around your home
- Test smoke detectors and replace batteries
- Keep an eye on moisture in bathrooms, kitchens, and basements
How Long Does It Take to Process a Warranty Request?
Once submitted:
- Our team reviews your request
- We determine if it falls under warranty coverage
- You’ll be contacted with next steps or scheduling details
Response times may vary depending on the nature of the request and urgency.
Warranty Request Form
Submit a Warranty Request
*Please note that homeowner maintenance and cosmetic wear are not covered under warranty.